Government Information

Personal Support

NYCC call centre 01609 780780

To find the right source of help, the NYCC contact centre can provide comprehensive advice and assessment of people who require assistance due to Covid 19. Information is also available on North Yorkshire County Council's website

NYCC can signpost to the Community Support Organisations (as below) and provide more specialist assessment where this is required e.g. for social care needs.

Community Support Organisations

The Community Support Organisations (CSO's) are now well established within the Borough and are responding to a wide range of calls and assisting people with things such as shopping, collecting prescriptions, signposting to organisations that can offer support, including local businesses that are offering delivery and other services. The Community Support Organisations can provide financial support (through the NY Local Assistance Scheme) for things like food vouchers and electric top ups where people are without financial resources. They are also providing emotional and social support, particularly where people are feeling the effects of isolation. Both CSO's have good levels of volunteers currently and are working with a wide range of organisations to provide the support required.

The two lead community support organisations locally are:

Community Support Organisation Lead

Specific Area Covered

Phone Number

Hours of opening

Age UK (Lead) / YMCA Scarborough & SWR Mind (Support)

Scarborough and Filey

Scarborough Town, Eastfield Filey, Folkton and Flixton, Hunmanby, Reighton, Speeton, Snainton, Brompton by Sawdon, Cayton, Muston, East Ayton, Seamer, Burniston, Cloughton, Hackness, Ravenscar

01723 379058

Mon – Fri

9am – 4.30pm

CaVCA (lead) / Revival North Yorkshire for Esk Valley (support)

Whitby and the Esk Valley

Whitby Town, Staithes, Sleights, Robin Hoods Bay, Danby, Castleton, Sandsend, Runswick Bay, Lythe, Glaisdale, Lealholm, Egton, Port Mulgrave, Commondale, Lealholm, Grosmont, Goathland

01723 362205

Mon – Fri

9am – 5.30pm

Business Support


Ministry of Housing, Communities and Local Government (MHCLG) guidance – is available on the wbsite.

A business operating in contravention of the Health Protection (Coronavirus, Business Closures) Regulations 2020 will be committing an offence.

Environmental Health and Trading Standards officers will monitor compliance with these regulations, with police support provided if appropriate. Businesses and premises that breach them will be subject to prohibition notices, and potentially unlimited fines.

More Infromation Sources